About Us

We help people find a way forward

We speak up for our clients

We make a difference

We provide information and advice on a wide range of issues to those living in East and West Lindsey and the city of Lincoln, we offer free, independent, impartial and confidential advice online, over the phone, and in person.

At Citizens Advice we believe no one should have to face any problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

Our twin aims are to:

• provide the advice people need for the problems they face

• improve the policies and practices that affect people's lives

All Citizens Advice local offices are independent charities, governed by their own board of trustees, who are ultimately responsible for leading the organisation and deciding how it is run.

Day-to-day control is delegated to the Chief Officer. Trustees are responsible for:

• Setting the overall direction and provides leadership and guidance to the Chief Executive

• Ensuring Citizens Advice Lincoln and Lindsey meets the needs of the local community and the Citizens Advice membership standards

• Employing staff and controlling finances

• Earning and retaining the respect of important and influential people and organisations in the community, including funding bodies

• Ensuring the office complies with relevant laws.

Details of our complaints policy and procedure and how to complain about a service you have received from Citizens Advice Lincoln & Lindsey.

Feedback or complaint about the Citizens Advice service
Financial Ombudsman service